Frequently Asked Question

FAQs

The easiest way to make a booking enquiry is through the booking form on our website. Please note, we do not accept same day bookings.

Yes, under 18s can stay in the venue till 8pm but must be accompanied by an adult.

Please note, bottomless brunch is an 18+ event.

We operate a challenge 25 policy, ID may be required. Management reserves the right to refuse entry.

Yes, our club, The Cell, can be privately hired for parties. We can also book areas of the bar for large groups, but these are not private rooms. The Cell has capacity for up to 200 guests.

Our venue operates a smart casual dress code. Please no gym wear, Fancy Dress, Football Shirts, Joggers or Tracksuits. We do allow fancy dress for Bottomless brunch, as long as it isn’t offensive.

If you book for food or drinks for less than 15 guests, we ask for your card details at the time of enquiry to authenticate £10pp to secure your booking. This isn’t a payment or charge, but should you not show or give less than 24 hours notice of cancellation, the amount may be claimed.

If you book for a large party of over 15 guests or more for food we do require a pre-order and payment of your food.

If you book for Bottomless Brunch or Cocktail masterclass; full payment is required to secure your booking.

For private hires, we require a deposit to secure the date, the amount will vary depending on the needs of your booking. This deposit will act as a retainer should you not meet the minimum spend agreed.

Payments can be made via card link or for corporate events via BACS. BACS payments must be received a minimum of 7 days in advance of your Event date. Please note that we now operate cashless venues.

You may cancel your booking at any time within the Cancellation Window by contacting our reservations team.

Table for Food or Drinks – up to 24 hours prior to Event

Bottomless Brunch/Afternoon Tea/Masterclass – up to 48 hours prior to Event

Private hire, Christmas, and bookings of over 15 guests– 28 days prior to Event.

Refunds can take up to 7 working days, though are typically quicker than this. Please do not contact us until this period has passed. We can only refund the original method of payment.

A cancellation after the Cancellation Window, or if you do not show for your booking, will result in your deposit being forfeited or your card being charged £10 per guest.

Of course, you can bring your own decorations &/or cake, however we can’t store these before or after your booking. We only ask that you don’t bring table confetti as it stains the tables & that you are mindful not to damage our fixtures, fittings and furnishings.

This will depend on your booking type, and will be communicated when you make your enquiry.

Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know if our food or drinks menus have been updated and your pre-ordered menu selections are no longer available, or if the products you have pre-ordered are unavailable or out of stock with our suppliers. We will do our best to offer a close alternative.

If you want to change your pre-order, then we will let you know of any price changes that may have taken place since your booking was confirmed. We will honour the prices of packages included on your booking at the time of confirmation, but if you are looking to add on any items to your package, those items will be subject to the latest prices.

Our menu has vegan, vegetarian and gluten-free options. We can also cater to more complex dietary requirements on request.

We do not offer Halal meat, but have plenty of vegetarian options.

Our kitchen team prepares required food in a separate area however, due to the nature of our kitchen we cannot guarantee that anything is 100% free of allergens.

Yes, we would love to have you and can cater for

Now! That’s what I call Brunch runs on Saturdays in 3 times slots currently 12pm, 4pm & 8pm and select Bank Holiday Sundays. The event includes 90 minutes of bottomless drinks & pizzas, along with Drag queen entertainment, expect dance offs, bingo & insult comedy PLUS DJ. You can find a sample menu on the brunch page. This is an 18+ event, ID may be required. Full payment is required in advance to confirm your booking.

We also run on select Fridays, the Friday Night Brunch Club at 8pm. You’ll have free flowing Disco Cocktails, accompanied with bottomless pizza plus Drag entertainment all night long from your hosts, The Trent Sisters. Expect live vocals, insult comedy, dances, lip syncing & adult games.

This is a strictly 18+ event (contains adult humour, swearing & is not for the fainthearted or easily offended) ID may be required, no refund is given for failure to produce ID & you will not be admitted. This show includes audience participation.

Full payment is required in advance to confirm your booking.

Bottomless Brunch is any pizza plus unlimited drinks from the selection on the Bottomless Brunch menu. You have 1.5 hours to enjoy your Bottomless drinks. Your drink must be finished before ordering your next from the selection. Last orders are taken 15 minutes before the end of your brunch session, no further orders are taken after this time. We reserve the right to restrict alcohol to the person an/or party should we deem necessary. Refunds are at management discretion. The whole table must be taking part in the of er. Full payment is required to confirm your booking. Only those over the age of 18 can partake in a Bottomless Brunch booking, valid ID may be required. R.O.A.R Alcohol is only available to those aged 18 years and over.

No, we have 4 beer pong tables & we leave at least one table free for walk-ins. If you would like to guarantee a table you can book one up until 9pm, after this they are all walk-in only.

Payment for your drinks are required when booking.

Please get in touch with the individual venues via our social media pages.

We can only process refunds using the original method of payment. Refunds can take up to 10 working days depending on your bank.

If you need to amend your booking please contact our reservations team via your email communication.

Your enquiry becomes a confirmed booking when your payment card details have been accepted and/or you have paid the deposit/provided a full pre-order that the booking may require.

Our bars are cashless and can only accept card payments.
For private corporate functions, we also accept BACS in advance.

Small, well-behaved dogs are allowed in the venue until 20:00.

The main bar in Das Kino is wheelchair accessible through the side door, the team will assist you with this. Unfortunately there is no wheelchair access to The Cell which is where our bottomless brunch is held.

Gift vouchers can be bought ‘here’ and are valid for one year from date purchased. If you would like a physical voucher, please contact the reservations team.

We advertise all our vacancies on Indeed, please head here to view our current openings.